These are some of the most frequent questions asked to us by our customers.   We hope they are useful in helping you get your phone system up and running and troubleshooting any problems.  If you need personal technical assistance, please give us a call at 800-856-1361.

How do I set the date and time on my Toshiba DK16 ?

From extension 10 only with the handset down... To set the date:  (1)Press intercom 651(2)Dial the date  (YYMMDD)(3)-Press redial speaker To set the time:  (1)Press intercom 652(2)Dial the time (HHMMSS)(3)Press redial speaker To set the day of the week:  (1)Press intercom 653(2)Enter the number of the day of the week  (Sunday is 1)(3)Press redial speaker

My voicemail does not light the message wating light on my Toshiba DK system

Assuming that your voicemail uses DTMF to light the light there are two possibilities.  1-The voicemail can't dial with DTMF. To troubleshoot this, call into voicemail from the outside and dial an extension number. If the call is transferred out to the extension the voicemail can dial. If the call goes directly to a mailbox it can't dial. It is probably due to a missing or incorrectly programmed DTMF receiver card on the processor card. 2-The voicemail is dialing the wrong code. To troubleshoot, on the DK8, DK16 press intercom 63 plus an extension number to light a light. Intercom 64 plus an extension number to turn the light off. The DK16e, DK40, DK40I, DK280, DK424, are the same except that the code is #63, and #64. If this is the problem it is usually due to the voicemail being set to the wrong system type. 

How do I get rid of the call waiting tones in my handset?

Press and hold down the Redial button, press Vol down for one second.

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